Terms and Conditions

Introduction

Welcome to ITNOR. By accessing or using our website, you agree to comply with these Terms and Conditions. Please read them carefully before making a purchase. If you do not agree with any part of these terms, you should refrain from using our website.

1. General Information

ITNOR ships globally, offering a range of payment methods for your convenience. Our team is committed to providing quality products and excellent service.

2. Orders and Payments

• Accepted Payment Methods:
• We accept cash on delivery, Apple Pay, and other widely used payment methods for your convenience.
• Taxes:
• Applicable taxes will be calculated and added at checkout.
• Order Cancellation:
• Once an order is placed, it cannot be canceled. Please review your order carefully before confirming.

3. Shipping and Delivery

• Local Shipping: AED 20.
• International Shipping: Costs vary between AED 40–60, depending on the destination.
• Delivery Time: Estimated delivery is 5–7 working days from the date of dispatch.
• Customs and Additional Charges: Customers are only responsible for the price of the clothing and the shipping fee. No additional charges will be incurred.

4. Returns and Exchanges

• Return Window: Customers can exchange eligible items within 14 days of receiving their order.
• Eligible Items: Only specific items are eligible for exchange.
• Return Shipping Costs: ITNOR will cover the cost of return shipping for eligible exchanges.
• Condition of Items: All returned items must be unworn, unwashed, and in their original packaging with tags intact.

5. Product Information

• Disclaimer: Due to variations in photography and screen settings, slight differences in color or appearance may occur.
• Care Instructions: To maintain the quality of your clothing, please wash all items with cold water.

6. Privacy and Data Use

• Data Collection: We collect user data, such as email addresses, for marketing purposes, including newsletters and promotional offers.
• Cookies: Our website uses cookies to enhance your browsing experience. By continuing to use the site, you consent to the use of cookies.

7. Governing Law

These Terms and Conditions are governed by the laws of the United Arab Emirates (UAE). Any disputes arising from these terms will be subject to UAE jurisdiction.

8. Contact Information

For any questions or concerns, please contact us at:
Email: [Your email address]
Phone: [Your mobile number]
Our customer service team is available from 9:00 AM to 3:00 AM.

9. Limitation of Liability

ITNOR is not liable for any damages resulting from the misuse of our website or products. We are also not responsible for delays due to unforeseen circumstances such as customs inspections or natural events.

By placing an order on our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.